Awareness Building on Local Governance and Services
In general, the poor living in slums and informal low-income settlements are dis-empowered with respect to their ability to influence their circumstances. This lack of recognition, coupled with their lack of ability to influence over political processes, results in them being continually ignored from the point of view of allocation of basic entitlements and amenities. Time and again their very official existence is challenged. They live at the mercy of various authorities, are seen as a ‘vote pool’, and are manipulated by the democratic process rather than determining it. Over the period this has developed a system with poor being powerless to resist.
To break this helplessness among poor, successful attempt have been made to organize and incapacitating the poor to speak up and if necessary compel the ULBs to work in the interests of the people by delivering the basic entitlements and amenities. The people living slums are organized and trained at different levels of of community organization such as cluster level committees to take-up street level issues, local development communities to work towards addressing issues affecting local population and resident welfare associations to official ask for services from ULBs and if necessary create situations that will compel the city administration deliver services for improving basic amenities and services.